Frequently Questions
MING’s Service
Here you can find common questions and answers, we hope that this information can solve your confusion and use the website more smoothly.
Frequently Questions
Contact Mingleurn
Contact Mingleurn
How can I contact Mingleurn directly?
If you want to contact Mingleurn directly, you could send us an E-mail or call us.
Here is the information of our E-mail and Phone No.
✉ [email protected]
☎ +886-2-29512727 Fax +886-2-29515988
Here is the information of our E-mail and Phone No.
✉ [email protected]
☎ +886-2-29512727 Fax +886-2-29515988
Member Service
Why register as a member?
Once registered as a member can enjoy the thoughtful service provided by MINGLEURN for members :
♥ Only being the members can enter the product area to view the latest product designs every quarter.
♥ Get an exclusive a MINGLEURN Genie tailored to your needs
♥ Only being the members can purchase products at preferential prices.
♥ Only being the members can enjoy irregular discounts!
♥ Only being the members can enter the product area to view the latest product designs every quarter.
♥ Get an exclusive a MINGLEURN Genie tailored to your needs
♥ Only being the members can purchase products at preferential prices.
♥ Only being the members can enjoy irregular discounts!
When I registered, I couldn`t receive the verification code!
If you couldn't receive the verification code with your phone when you registered, please click " LET MING HELP " fill the contact form. We will activate your account as soon as possible.
Something wrong with my account and code.
If you have any questions about your account or code, please check with your " Member Center " first.
★ If you need furthermore helping, please click " LET MING HELP " and fill the form, then your exclusive Genie will reply to you as soon as possible.★
★ If you need furthermore helping, please click " LET MING HELP " and fill the form, then your exclusive Genie will reply to you as soon as possible.★
Shop Guides
Check the goods after received !
Please check the goods within 14 days from the receiving date. Arguments and complaints about the goods would not be accepted once the fabric has been cut or it is over 14 days.
How to use online shop?
Please complete the registration form then wait a bit for the review by MINGLEURN Fairy.
After Fairy opens your VIP qualifications you could start to shopping on the MINGLEURN website.
After Fairy opens your VIP qualifications you could start to shopping on the MINGLEURN website.
How to track my order?
When the order is confirmed, MINGLEURN will e-mail you an order establishment notification letter.
You could check your orders by logging into the website, and click" Orderlist " to check the status of each order.
You could check your orders by logging into the website, and click" Orderlist " to check the status of each order.
What is the payment method?
We provide Credit Card and Paypal for the payment.
☛ If you choose Credit Card, please note below:
Credit Card is not limited to domestic and international card, and supports VISA / MASTER / JCB / UnionPay card issuers, allowing consumers to make quick payments.
"The credit card payment amount is in NT dollars based on the exchange rate of the Mingleurn website. The actual amount is subject to the issuing bank."
☛ If you choose to pay with Paypal, please following the step of the Paypal system.
★ No matter Credit Card or Paypal did not provide the installment service, please settle all expenses at once.★
If you have any questions about the payment method, please generate your order as a demand form, and your exclusive genie will contact you as soon as possible.
☛ If you choose Credit Card, please note below:
Credit Card is not limited to domestic and international card, and supports VISA / MASTER / JCB / UnionPay card issuers, allowing consumers to make quick payments.
"The credit card payment amount is in NT dollars based on the exchange rate of the Mingleurn website. The actual amount is subject to the issuing bank."
☛ If you choose to pay with Paypal, please following the step of the Paypal system.
★ No matter Credit Card or Paypal did not provide the installment service, please settle all expenses at once.★
If you have any questions about the payment method, please generate your order as a demand form, and your exclusive genie will contact you as soon as possible.
How many days does it take to receive the goods after ordering?
The estimated delivery date of shipment depends on the status of the items you order. You could also check the proforma invoice at the " Orderlist " once the order established.
Shipping Guides
Does Mingleurn ship internationally?
✈ MINGLEURN has a global service.✈
What delivery method MINGLEURN use?
☛ If you choose our delivery, we will use DHL to send and refer to the estimated delivery days and freight of international air parcels provided by DHL.
☛ If your delivery address is in China(Non-bonded area) or Taiwan, MINGLEURN will provide you with a free shipping service.
☛ If you have a logistics company that you often cooperate with (Ex: SF express, UPS, FedEx, etc), please select "Cooperate Logistics" in the second step of the checkout process, and fill in your logistics company and your account. We will use it when shipping.
☛ If your delivery address is in China(Non-bonded area) or Taiwan, MINGLEURN will provide you with a free shipping service.
☛ If you have a logistics company that you often cooperate with (Ex: SF express, UPS, FedEx, etc), please select "Cooperate Logistics" in the second step of the checkout process, and fill in your logistics company and your account. We will use it when shipping.
Will there be tariff issues with overseas orders?
According to the laws and regulations of the country of delivery, import duties, value-added tax, customs clearance fees, postage, etc. may be levied.
When these import duties, value-added tax, customs clearance fees, and postage are required to be collected by the customer (when the orderer and the consignee are different, the consignee will be charged.)
The payment will charge the consignee through the delivery post office or the delivery company of the destination.
When these import duties, value-added tax, customs clearance fees, and postage are required to be collected by the customer (when the orderer and the consignee are different, the consignee will be charged.)
The payment will charge the consignee through the delivery post office or the delivery company of the destination.
What should I pay attention to when ordering overseas?
When ordering goods, must clearly understand in advance the laws, regulations, etc. of the country and region where you located, as well as the prohibited goods. If the ordered goods are confiscated by your country or region, MINGLEURN will not be liable.
MINGLEURN is unable to refund the product payment and delivery fees to you for these reasons. In addition, overseas purchases do not provide GUI(government uniform invoice).
MINGLEURN is unable to refund the product payment and delivery fees to you for these reasons. In addition, overseas purchases do not provide GUI(government uniform invoice).
Exception Handling
Can I send it again if I fill in the wrong address?
Please fill in the correct recipient information when ordering. If the information is wrong and cannot be delivered, returned, or discarded, all the relevant logistics costs shall be borne by the buyer.
After the order is established and paid, can it be modified, adding more items, or combined?
The purchase amount of the product is mainly displayed at checkout. Once the order is established, please realize that you can no longer "modify", "add additional purchases" or " combined" the order. Please be sure to reconfirm the shopping details, product specifications, quantity, checkout amount, and delivery information before checkout.
★ If you need furthermore helping, please click " LET MING HELP " fill the form, then your exclusive Genie will reply to you as soon as possible.★
★ If you need furthermore helping, please click " LET MING HELP " fill the form, then your exclusive Genie will reply to you as soon as possible.★
How can I do If the purchased product is found to be defective or stained?
Before MINGLEURN send out the shipment, we will have a quality check and properly packaged.
If you find that the product is stained or defective when you receive the goods, you can directly contact your exclusive Genie to serve you, we will reply as soon as possible.
If you find that the product is stained or defective when you receive the goods, you can directly contact your exclusive Genie to serve you, we will reply as soon as possible.
Cross-industry cooperation
How can I have the cross-industry cooperation with MINGLERUN?
Welcome to cross-field cooperation from all walks of life to achieve the best results for a win-win enterprise.
Enterprises from all walks of life are kindly requested to send your cooperation content to the click " LET MING HELP " fill the contact form, and we will contact you as soon as we receive it.
★ If you have any questions, please contact us during our business hours. ★
☛ OFFICE TIME: Mon. to Fri. ( GTM+8 ) 9:00-18:00 PHONE ☎ +886 2 29512727
Enterprises from all walks of life are kindly requested to send your cooperation content to the click " LET MING HELP " fill the contact form, and we will contact you as soon as we receive it.
★ If you have any questions, please contact us during our business hours. ★
☛ OFFICE TIME: Mon. to Fri. ( GTM+8 ) 9:00-18:00 PHONE ☎ +886 2 29512727